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Cancellation Policy
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hour notice.
Our Policy:
· Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services or $50.00, whichever is more.
· If you are late for your appointment, or do not have the necessary requirements (ex: drivers license, ORI number, paper work etc...) we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
· We require a credit or debit card to hold your appointment. Cancellation fees will be charged to your card on file. There is a 10% processing fee on all credit/debit card refund payment.
· In the event of a true, unavoidable emergency, part of your cancellation fee may/may not be applied to future services.
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when an appointment is missed without cancelling. In either case, we will charge 50% of the reserved service or $50.00, whichever is more missed appointment fee. There is a 10% processing fee on all credit card refund payment.
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